Domain Name Dispute
AALCO Hong Kong Regional Arbitration Centre (AALCO-HKRAC) is honoured to be appointed by the Hong Kong Internet Registration Corporation (HKIRC) as an official dispute resolution service provider for .hk and .香港 domain name disputes.
Empowering Fair and Efficient Resolution for Domain Name Disputes
About
Your Trusted Partner for Resolving .hk and .香港 Domain Disputes
The Hong Kong Internet Registration Corporation Limited (HKIRC), established in December 2001, is a non-profit organisation dedicated to managing Hong Kong’s top-level domains (including .hk and .香港) and fostering the secure and sustainable development of Hong Kong’s internet ecosystem. AALCO-HKRAC serves as an HKIRC-appointed dispute resolution service provider, delivering final and binding decisions under Hong Kong’s Arbitration Ordinance (Cap. 609).
Resolve .hk and .香港 domain name disputes fairly, swiftly and cost-effectively — through a dedicated arbitration process administered in Hong Kong.
Proceedings run under the HKIRC Domain Name Dispute Resolution Policy (HKDRP), its Rules of Procedure and the AALCO-HKRAC Supplemental Rules.
Our arbitration process delivers final and binding decisions under the Arbitration Ordinance (Cap. 609), upholding fairness, efficiency and international best practices.
Work Flow
Case Proceedings
Our professional case team confirms receipt and initiates arbitration swiftly. Most cases conclude in under 60 days, ensuring fast-track resolutions.
1st Policy, Rules and Supplemental Rules
- The HKIRC maintains an effective arbitration procedure under the following policies, rules, and legislation:
2nd Submit Your Case
Submit your complaint by email — download and complete the Complaint Form and send it to case.manager@aalcohkrac.org. Respondents may reply using the Response Form; both forms are available in Word and PDF.
3rd Fees
Transparent fees tailored to case complexity — review our Schedule of Fees for domain name dispute proceedings for details.
4th General Information on Domain Name Dispute
Domain name disputes typically arise where a registration infringes a third party’s trade mark rights. To succeed, a complainant must prove all three of the following: (i) the disputed domain name is identical or confusingly similar to a trade mark or service mark in which the complainant has rights in Hong Kong; (ii) the registrant has no rights or legitimate interests in respect of the domain name; and (iii) the domain name has been registered and is being used in bad faith — for example, cybersquatting or offering to sell the domain for profit. Respondents may file a formal Response addressing each of these elements.